WHEN WILL MY ITEM SHIP?
Standard orders- please allow 3-5 Business Days (Monday-Friday, from 8am to 5pm central) for these to be processed and shipped. This excludes holidays.
Orders placed after 3pm will start processing for the following business day.
Made to order pieces- the creation & processing times will vary, please check product description for estimated time.
Expedited shipping will cut down on shipping times but processing time is still needed.
While we will do our best to get your order to you as quickly as possible, circumstances beyond our control such as delays from our shipping carriers, may affect delivery dates.
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country, and they will notify the recipient by mail, phone, or email to pay these charges, if any, so that the shipment can continue to its destination. We have no control over this.
Standard International Shipping is through USPS. Customer may choose alternate shipping carrier.
USPS Tracking is only available until it reaching the destination country, the local post office delivers from there. Standard shipping time 13-20 Days.
JoeLuc is not liable for lost or stolen packages.
If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.