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BLACK FRIDAY SALE - Up to 30% off, 25% automatically applied at checkout!

Return + Fix Info

Returns & Exchanges

OUR POLICY

JoeLuc sales are final. Currently we do not accept returns or offer refunds. We do offer exchanges or credits. We are here for all of your jewelry needs - that means if you feel it's too snug or loose our studio is happy to make custom adjustments for you.

Simply reach out with your order number, along with the adjustment's needed @ contact@joelucjewel.com

* Buyer is responsible for shipping costs for all adjustments - studio will cover all return shipping costs. 

If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. JoeLuc reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. 

If you encounter an issue with your purchase please reach out @ contact@joelucjewel.com

 

Breakage & Guarantee! 

  • We get it, sometimes for reasons too sad to admit your jewelry gets snagged and breaks.
  • As our commitment to you we have a completely free 30 day guarantee repair service. If your piece breaks and is outside of the 30 day guarantee our studio will assess the damage and let you know the repair fee - starting repairs fee is $10 per piece. 
  • All of our stone settings are covered by a lifetime guarantee. If your stone dislodges or falls out, contact us for a complementary replacement.

Please send an email to contact@joelucjewel.com with your order number, a photo of the damaged item and we will get back to you to start your fix!

Customer's are responsible for all shipping costs. Do not send in white paper envelope + always obtain tracking for your reference as we cannot be held responsible for lost packages.

Conditions of return

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

     

    Heirloom Collection

    We offer exchanges for merchandise or in-store credit for all pieces under our Heirloom Collection, excluding sale and engagement rings.
    Cancellations are accepted within 24 hours of placing your order.
    • Please process your return request within 7 days of receiving your order.
    • All returned items must be in the original condition and secure packaging with a tracking number.
    • Email contact@joelucjewel.com for confirmation of your exchange or in-store credit. We will provide you with full instructions for returning your item.
    • Customer is responsible for return shipping costs.
    If an item shipped to you is defective, it can be returned to us within the first 7 days after receipt.  We will make any necessary repairs to the item, or a full remake if needed.